Refund policy

Returns

You can return an item within 5 days of receiving your order. After 5 days we can’t offer a refund or exchange.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Refunds

To start a return, log in to your order history within 5 days and request the return there, or message us on email or WhatsApp. Once we approve it, a driver will collect the item from your address within 5 days.

We refund within 3 days of receiving and checking the item, as store credit or a CliQ transfer.

Exchanges

To exchange an item, contact us:
Email: support@bambinijo.com
WhatsApp: +962 79 709 7977

Return delivery

Return delivery costs are paid by the customer and are non-refundable. If you receive a refund, the return delivery cost is deducted from it. Delivery time for an exchanged item depends on your area.

Exceptions

• Electronics can be exchanged or refunded only if the box has not been opened.
• Textile and clothing items cannot be refunded.